Wikis have become increasingly popular as an enhancement to blogs and for information sharing purposes. So what is a wiki you might ask? Well it can be describe as a vehicle to store or house information or be used to create a template for projects. A wiki can be as flexible or restrictive as the administrator determines.
What are some examples of how wiki could be used?
- Standard Operating Procedures (SOPS)
- Maintenance logs or machine repair
- Frequently Asked Question (FAQ) guides for customer service or sales people
- Project collaboration
- Customer information and sharing
- Best Practices information
- An in-house encyclopedia of information
Blogs on the other hand are a useful information sharing and communication vehicle that supervisors and other leaders could use either alone or in conjunction with a wiki to convey information.
Some potential uses might include:
- Updates from the CEO/President/Owner or VP
- Supervisor updates instead of monthly meetings or weekly meetings
- Information dissemination
- Newsletters to clients and/or staff
So how could you or your organization use these tools?
